Kelly designs and leads projects to ensure that clients journey in their customers’ shoes−to truly understand their behaviors, wants and needs. Kelly’s focus on a human-centered perspective drives to solutions that strongly resonate with target audiences to improve engagement and create compelling solutions. Kelly has worked across a wide swath of industries, including consumer electronics, utilities, web and software design, CPG, manufacturing, financial services and healthcare. She is also adjunct faculty at the Institute of Design and teaches courses at the School of the Art Institute, Chicago and CEDIM in Monterrey, Mexico.